Refund policy

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If the item is damaged it must be returned within 7 days of the delivery date from USPS to be fixed. 

Exceptions / non-returnable items
Handmade/custom products cannot be returned, (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We do not accept refunds, every item is handmade. If you have an issue with your purchase, please contact us at symphonystreasures@gmail.com.